Nearly 3 hours after the first reports, Microsoft said on Twitter that it had “reverted” a recent configuration update that caused the problem, according to the company.
“We are monitoring the return to normal of all services, and some customers are reporting an attenuation” disturbances, wrote the group shortly before 11:00 GMT (12:00 in Paris).
On Twitter, many users around the world complained in the morning that they could not access their usual tools.
“I have an assignment due in half an hour on Teams and the servers are not working in India. Please do something”wrote one user.
Several services affected
On the specialized site Downdetector, incidents were reported in the United States and Europe for several other services belonging to Microsoft, from the Xbox Live gaming platform to the LinkedIn social network. But the number of reports seemed to be decreasing.
On a dedicated information page, the IT giant acknowledged that some users had been unable to access a dozen services, including Teams, Exchange, Outlook, SharePoint, or OneDrive for Business. The issue seemed to be related more generally to connectivity issues to the Azure cloud offering.
Microsoft announced in mid-January that it would lay off about 10,000 employees by the end of March (just under 5% of its workforce), citing economic conditions and changing priorities of its customers.
The group saw its growth decelerate and its profits decline in the last quarter of 2022, according to its results published on Tuesday, a sign that the economic situation is finally catching up with even the cloud giants.