Indexia (ex-Sfam) summoned by the courts for “misleading commercial practices”

As RMC revealed on Thursday, the telephone insurance specialist Indexia (ex-Sfam) will appear before the Paris commercial court. He is accused of “misleading commercial practices”. According to the investigators of the repression of fraud, for several years, this subcontractor of Fnac would have overcharged telephone insurance to customers. RMC already revealed, last February, that hundreds of dissatisfied customers complained of abusive bank withdrawals as well as the impossibility of terminating their insurance contracts.

This referral to the court comes after an investigation by the Directorate General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF) which follows hundreds of reports from disgruntled consumers. During its investigation, the DGCCRF found practices that it considers “particularly serious” to the point of transmitting its conclusions to the public prosecutor of Paris. The Indexia group and its founder, Sadri Fegaier, will soon be questioned by the Paris prosecutor’s office, which could decide on their indictment.


Denouncing a “scam”, customers attack the Indexia telephone insurer

In 2019, the insurer had already been ordered to pay a fine of 10 million euros

Asked by RMC, Emma Leoty, the lawyer for dozens of injured consumers, said she was “relieved”, and to specify that her clients “would intervene as a civil party and could seek compensation for their financial loss which continues for some of them. them for several years. They will also be able to claim compensation for their moral damage related to stress.”

This isn’t the first time Indexia has had a run-in with the law. When the company was still called “Sfam” (French mobile insurance company), it had already been sanctioned for the same reason, namely “misleading commercial practices”. The insurer was ordered in 2019 to pay a fine of 10 million euros to DGCCRF without the group changing its practices. A liability that prompted the repression of fraud to transmit the file to the criminal justice.


Insurance for smartphones: more than 3,000 customers have requested reimbursement from SFAM

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