Fraud, scams -Refund or new vital card: watch out for fraudulent messages!

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Did you receive a message from Health Insurance telling you that a refund was pending validation or that you had to pay the shipping costs for your new vital card? Be careful, you are probably facing a scam attempt! Find out how to differentiate scam attempts from official and certified messages.

new scam methods

Scam attempts can be sent via email or SMS and are particularly numerous. You have probably already received a message about the loss of your rights to the Personal Training Account (CPF) or more recently about a refund to be validated or the shipping costs to be paid to receive your new vital card. You may also have received an email that appears to come from the Caf or Pôle emploi concerning the payment of the Christmas bonus. Even if the visual identity resembles that of Health Insurance, Caf, Pôle emploi or even that of the site Service-Public.frbeware, this may be a phishing attempt.

Phishing, what is it?

Phishing is a fraud technique, now common on the Internet, aimed at obtaining personal and confidential information such as your passwords or your banking information. This is the case when you are informed of a pending refund and fill out a form or are asked to pay shipping costs for a new carte vitale. Health insurance is not the only one to experience identity theft, the site Service-Public.fr or the Caf are also subject to this phenomenon. The Caf is warning of an upsurge in phishing or identity theft attempts in recent weeks, on the internet and social networks, with the aim of stealing your personal data.

How not to fall into the trap?

In order to be certain of the origin of the message, you can apply the following advice:

  • do not rely on the logo visible on the email;
  • verify the sender’s email address. In the event of fraud, it does not have the domain name of the entity (which is visible after the @ in email addresses);
  • do not communicate your personal information outside of secure sites. Whether it is health insurance, the Caf, Pôle emploi or even Service-Public.fr, no entity asks to communicate personal or banking information outside the secure areas of official sites;
  • check the procedures. Health insurance does not request validation of reimbursement since it is automatic for the insured;
  • consult your personal space by directly accessing the site concerned or via a search engine, but do not click on the links in these messages. If the information communicated in the email is true, it will be visible on your personal space.

What to do if you are the victim of an online scam?

You can report the scam attempt to different organizations depending on its nature:

  • to report a fraudulent site, go to Phishing initiative
  • to report a suspicious email or site, go to Signal Spam
  • to report an SMS, go to the 33 700 platform
  • to find out about scams or to report a scam website or email, theft of bank details or a phishing attempt: you can contact Info Escroqueries on 0 805 805 817 (free call from France) from Monday to Friday from 9 a.m. to 6.30 p.m.

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